Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Venutec! The terms "we", "us" and "our" refer to Venutec. Venutec operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a professional equipment sales and services experience (the "Services"). Venutec is a trading style of ACS Media Ltd, and our platform is powered by Shopify, which enables us to provide the online Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state or province of residence, or that you have the legal authority to bind the commercial entity or business on whose behalf you are accessing these Services.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, corporate registration, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete. You are solely responsible for maintaining the security of your account credentials and for all of your account activity.

SECTION 2 - OUR PRODUCTS AND COMMERCIAL CAPACITY

We have made every effort to provide an accurate representation of our professional audio, lighting, and staging products and services in our online stores. However, please note that colors, dimensions, or technical specifications may differ slightly from how they appear on your screen due to your device settings or manufacturer display variances.

We do not warrant that the appearance or specific technical integration of any products or services purchased by you will perfectly meet your unstated expectations or be identical to depictions in our online stores. All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product or service at any time.

SECTION 3 - ORDERS AND BUSINESS USE

When you place an order, you are making an offer to purchase. Venutec reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Venutec confirms acceptance via email. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email, billing address, and/or phone number provided at the time the order was made. Your purchases are subject to return or exchange solely in accordance with our Refund Policy. Unlike strict consumer-only stores, we explicitly welcome and accommodate commercial, corporate, B2B, and professional trade purchases.

SECTION 4 - PRICES, VAT, AND BILLING

Prices, trade discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices on consumer-facing channels include VAT, but exclude separate shipping, handling, or specific freight logistics charges.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You represent and warrant that (i) the payment information you provide is true, correct, and complete, (ii) you are duly authorised to use such payment method or corporate card for the purchase, and (iii) you will pay charges incurred by you at the posted prices, including all applicable taxes and shipping fees.

SECTION 5 - SHIPPING, RISK, AND DELIVERY

All delivery times are estimates only and are not guaranteed. We are not liable for shipping and delivery delays caused by shipping carriers, logistics handlers, customs processing, or events outside our reasonable control (Force Majeure). Once we transfer products to the commercial carrier, title and risk of loss passes to you. It is your responsibility to inspect all delivery consignments for transit damage immediately upon receipt.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, technical layouts, video, and audio, and the design, selection, and arrangement thereof, are owned by Venutec, its parent company ACS Media Ltd, its affiliates or licensors and are protected by United Kingdom and international copyright, trademark, and other intellectual property laws.

These Terms permit you to use the Services for your personal or internal commercial business use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, or transmit any of the material on the Services without our prior written consent. All rights not expressly granted herein are reserved by Venutec.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input over. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including manufacturers, technical specification data sheets, or industry software). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Venutec is powered by Shopify, which enables our online store interface. However, any sales, hiring agreements, and purchases you make are concluded directly with Venutec (ACS Media Ltd). By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales or trade agreements between you and Venutec. You hereby release Shopify from all claims, damages, and liabilities arising from or related to your commercial transactions with Venutec.

SECTION 10 - PRIVACY AND DATA PROTECTION

All personal information we collect through the Services is handled securely and in strict accordance with the UK General Data Protection Regulation (UK GDPR) and our Privacy Policy. Because our Services are hosted by Shopify, certain infrastructure data processing is shared with Shopify to maintain site functionality.

SECTION 11 - FEEDBACK AND TECHNICAL SUBMISSIONS

If you submit or upload suggestions, customer reviews, project images, feedback, proposals, or technical plans (collectively, "Feedback"), you grant us a perpetual, worldwide, royalty-free license to use, modify, publish, and display such Feedback in any medium for our marketing, portfolio, or site operational improvements. We are under no obligation to maintain Feedback in confidence or pay compensation. You are solely responsible for ensures your feedback does not infringe third-party rights or contain malicious software.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our store that contains typographical errors, inaccuracies or omissions relating to product descriptions, technical attributes, pricing, promotions, offers, shipping charges, transit times and stock availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not use the Services, directly or indirectly: (a) for any unlawful or unauthorized purpose; (b) to violate any applicable local, national, or international laws or regulations; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to transmit false, malicious, or misleading data; (e) to upload or transmit viruses, malware, or any other type of malicious code; or (f) to use any scraping tools, robots, or automated means to index, copy, or exploit content from the store without express permission.

SECTION 14 - TERMINATION

We may terminate this agreement or suspend your access to the Services at any time without notice if, in our sole determination, you fail to comply with any term or provision of these Terms of Service. You will remain liable for all outstanding balances due up to and including the date of termination.

SECTION 15 - DISCLAIMER OF WARRANTIES

THE SERVICES AND ALL PRODUCTS AND TRADING GEAR DELIVERED TO YOU THROUGH THE SERVICES ARE (EXCEPT AS EXPRESSLY STATED BY US IN WRITING) PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF OUR ONLINE PORTAL WILL BE COMPLETELY UNINTERRUPTED, TIMELY, OR ERROR-FREE.

SECTION 16 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY THE LAWS OF ENGLAND AND WALES, IN NO CASE SHALL VENUTEC, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR LICENSORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND—INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE PORTAL, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE.

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Venutec, its parent company ACS Media Ltd, and our affiliates, partners, officers, directors, employees, and contractors from any losses, damages, liabilities, or claims, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms of Service, your violation of any law, or your infringement of the rights of a third-party.

SECTION 18 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, without affecting the validity and enforceability of any remaining provisions.

SECTION 19 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any operating rules or policies posted by us on this site constitute the entire agreement and understanding between you and us, superseding any prior agreements or communications.

SECTION 20 - GOVERNING LAW AND JURISDICTION

These Terms of Service, any separate commercial agreements whereby we provide you Services, and any non-contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. You and Venutec explicitly agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of these Terms.

SECTION 21 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those updates.

SECTION 22 - CONTACT INFORMATION

Questions regarding these Terms of Service should be directed to our compliance and operational team at hello@venutec.co.uk.

Our registered corporate and physical operating details are posted below:

ACS Media Ltd T/A Venutec

Email: hello@venutec.co.uk

Address: Unit 3 Waterside Court, Bone Lane, Newbury, RG14 5SH

Phone: 01635 783463